Cancellation & Refund Policy

Effective Date: October 9, 2026

1. Summary

In short: Premium is an auto-renewing subscription bought through Google Play or the Apple App Store. You can cancel at any time in your store settings and keep access until the paid period ends. Refunds are handled under the store's policy; we do not give partial refunds for unused time or used AI questions unless the law requires it. If you were charged twice or Premium did not unlock, contact us and we will help.

2. How You Pay

Navagraha does not collect card, UPI or bank details. Subscriptions are billed by Google Play or the Apple App Store, as applicable, at the price shown in the App and in the store before you buy. The store's own billing, tax and refund rules apply alongside this policy.

3. Free Tier and Free Trial

The free tier needs no payment. A 7-day free trial may be offered to new subscribers. If you do not cancel at least 24 hours before the trial ends, the store charges the subscription price and the subscription renews. You can cancel during the trial and will not be charged.

4. Auto-Renewal and How to Cancel

A subscription renews automatically for the same period at the price then shown unless auto-renewal is turned off at least 24 hours before the current period ends. To cancel:

Android (Google Play): open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, choose Navagraha and tap Cancel subscription.
iPhone (App Store): open Settings, tap your name, then Subscriptions, choose Navagraha and tap Cancel Subscription.

After you cancel, no further charges are made and you keep Premium until the end of the period you already paid for. Uninstalling the App or deleting your Navagraha account does not cancel the subscription, so cancel first if you do not want to be charged again.

5. Refunds

Store refunds: purchases made through Google Play or the Apple App Store are refunded by the store under its policy. Request a refund from the store (Google Play order history, or Apple's "Report a Problem" page). We cannot refund store payments ourselves, but we may ask the store to issue a refund where we think it is fair.
Unused time and used features: unless the law requires otherwise, we do not give refunds or partial refunds for the unused part of a billing period after you cancel, for time already elapsed, or for AI Pandit questions and readings already delivered.
Charged twice, charged but not unlocked, or charged without your authorisation: contact us right away with your order ID. We will check, help you restore your purchase, and support your refund request with the store.
Dissatisfaction with a prediction: astrology and AI replies are for guidance and entertainment and cannot be guaranteed, so a reading that does not match your expectations is not a ground for a refund.

These rules do not limit any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other law that applies to you.

6. Premium Not Unlocking

If you paid but Premium has not unlocked, open the paywall and tap "Restore purchases" while signed in to the same account and store account you paid with. If it still does not unlock, email support@navagraha.app with your order ID and the email address of your Navagraha account.

7. Contact, Response Times and Complaints

Email support@navagraha.app with the subject "Refund" or "Grievance". We acknowledge within 48 hours and aim to resolve every complaint within 30 days (one month) of receipt. Refunds approved by a store are credited to your original payment method on the store's and your bank's timelines, which we do not control.

8. Changes

We may update this policy; the Effective Date above shows the latest version. A change does not affect a purchase already made, which stays under the policy in force when you bought it.